Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Anakatech Interactive Limited ("LuckyMate", "we", "us", "our") collects, uses, stores, and protects your personal data when you use the LuckyMate platform. By using our services, you agree to the practices described in this policy.

1. Data We Collect

We collect the following categories of personal data:

Account Data: Full name, date of birth, gender, username, and password (hashed).

Contact Data: Email address, mobile phone number, and residential address.

Identity Verification Data (KYC): Copies of government-issued ID (Aadhaar Card, PAN Card, Passport, Driver's Licence), proof of address documents, and selfie images where required.

Financial Data: Payment method details (UPI ID, bank account number, crypto wallet addresses), transaction history (deposits, withdrawals, amounts, dates), and account balance history.

Technical Data: IP address, device type, operating system, browser type, session timestamps, and geographic location data derived from IP.

Usage Data: Pages visited, games played, bets placed, search queries within the platform, and feature interaction logs.

Cookie Data: See Section 8 (Cookies) for details.

2. How We Use Your Data

2.1 Account management — creating, maintaining, and securing your player account.

2.2 Payment processing — processing deposits, withdrawals, and refunds in compliance with financial regulations.

2.3 Identity verification (KYC/AML) — verifying your identity before your first withdrawal, as required by our Curacao eGaming licence and international anti-money laundering obligations.

2.4 Customer support — responding to your queries, complaints, and verification requests.

2.5 Fraud prevention and security — detecting and preventing fraudulent transactions, account takeover attempts, and prohibited activities.

2.6 Legal compliance — meeting our obligations under the Curacao eGaming licence, applicable AML regulations, and any lawful information requests from regulatory or law enforcement authorities.

2.7 Marketing communications — sending promotional emails, SMS notifications, and bonus alerts to players who have opted in. You may withdraw consent at any time.

2.8 Analytics and product improvement — analysing aggregate usage data to improve platform features and user experience.

3. Legal Basis for Processing

• Contract: Processing necessary to perform the service agreement between you and LuckyMate (account management, payments).
• Legal obligation: Processing required to comply with our licensing obligations (KYC, AML reporting).
• Consent: Marketing communications — you may withdraw consent at any time via your account settings or by contacting support.
• Legitimate interest: Fraud prevention, platform security, and analytics, where these interests are not overridden by your data protection rights.

4. Data Sharing

We share your personal data only in the following circumstances:

4.1 Payment processors — your payment details are shared with our payment partners solely to process your transactions.

4.2 Game providers — your user ID and session data are shared with game providers (Evolution, Pragmatic Play, Spribe, etc.) to run the games you play.

4.3 Identity verification providers — your KYC documents may be processed by third-party identity verification services.

4.4 Licensing authority — Curacao eGaming may request player data as part of their regulatory oversight.

4.5 Law enforcement — we comply with lawful requests from law enforcement authorities.

4.6 We do not sell your personal data to third parties for their own marketing or commercial purposes.

5. Data Retention

5.1 Account data and transaction records are retained for a minimum of 5 years from account closure, as required by AML regulations.

5.2 KYC documents are retained for the duration of your account plus 5 years after closure.

5.3 Cookie and analytics data is retained for up to 26 months.

5.4 Upon verified account deletion request, personal data that is not required for legal or regulatory compliance will be deleted or anonymised within 30 days.

6. Data Security

6.1 All data transmitted between your device and LuckyMate is encrypted using TLS 1.2/1.3 (SSL 256-bit equivalent).

6.2 Passwords are stored as irreversible cryptographic hashes — they are never stored in plain text.

6.3 Access to personal data within LuckyMate is restricted to authorised personnel with a documented business need.

6.4 We conduct regular security assessments and penetration testing of our platform infrastructure.

6.5 In the event of a data breach that affects your rights, we will notify you and the relevant authorities within the timeframes required by applicable law.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Withdraw consent: Withdraw marketing consent at any time without affecting the lawfulness of prior processing.
• Object: Object to processing based on legitimate interests for your specific situation.
• Complaint: Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact privacy@luckymate.ink.

8. Cookies

Essential Cookies: Required for the platform to function. These include session authentication, security tokens, and language/currency preferences. Cannot be disabled without impairing platform functionality.

Analytics Cookies: We use Google Analytics to track page traffic, popular features, session duration, and geographic usage data in aggregate anonymised form.

Functional Cookies: Remember your preferences (odds format, language, currency) across sessions.

Marketing Cookies: Where applicable, third-party advertising tracking cookies may be used to measure promotional campaign effectiveness. Only active with your consent.

How to manage cookies: You can control and delete cookies through your browser settings. Disabling essential cookies will impair your ability to log in and use the platform. Disabling analytics or marketing cookies does not affect platform functionality.

9. Third-Party Links Disclaimer

LuckyMate's platform contains links to third-party services including payment processors, game providers, and external websites. LuckyMate does not control and is not responsible for the privacy practices or content of these third parties. We recommend reviewing the privacy policies of any third-party services before submitting personal information to them.

10. Marketing Communications

10.1 We send promotional emails, SMS messages, and push notifications only to players who have opted in during registration or via account settings.

10.2 You may unsubscribe at any time by clicking "Unsubscribe" in any marketing email, adjusting notification settings, or contacting support@luckymate.ink.

10.3 Opting out of marketing does not affect transactional communications (deposit confirmations, withdrawal notifications, security alerts).

11. Changes to This Policy

11.1 We may update this Privacy Policy to reflect changes in our data practices, legal requirements, or platform features.

11.2 Material changes will be communicated via email or platform notification at least 7 days before taking effect.

11.3 The "Last Updated" date at the top of this page reflects the most recent revision.

12. Contact for Privacy Matters

For any privacy-related queries, data subject requests, or concerns, contact our data protection officer:

Email: privacy@luckymate.ink

Subject line: "Privacy Request — [Your Account ID]"

Response time: Within 30 days of receipt.