Contact LuckyMate — 24/7 Support
Need help? LuckyMate support is available 24/7 via multiple channels. Choose the fastest option for your issue type.
| Channel | Details | Hours | Response Time | Best For |
|---|---|---|---|---|
| Live Chat | Widget bottom-right of any page | 24/7 | Under 2 minutes | Urgent: deposit not credited, withdrawal delayed, account locked |
| Email (Support) | support@luckymate.ink | 24/7 | Within 24 hours | Detailed issues, document uploads, formal complaints |
| Email (Security/KYC) | security@luckymate.ink | 24/7 | Within 24 hours | Identity verification, KYC documents, account security |
| Email (Affiliates) | partners@luckymate.ink | Business hours | 24–48 hours | Affiliate applications, partnership inquiries |
| Email (PR/Media) | pr@luckymate.ink | Business hours | 24–48 hours | Press inquiries, media partnerships |
| Telegram | @LuckyMateSupport | 24/7 | Under 10 minutes | Quick questions, bonus inquiries, promo code help |
| Available on request via Live Chat | 24/7 | Under 10 minutes | Alternative to Telegram for mobile users |
Common Issues — Quick Solutions
| Issue | Self-Service Solution |
|---|---|
| Can't log in / forgot password | Click "Forgot Password" on the login screen — reset link sent within 30 seconds |
| Deposit not credited after 15 min | Check payment app for "Completed" status. If confirmed — contact Live Chat with UTR/Transaction ID screenshot |
| Withdrawal pending or rejected | Verify KYC is complete. Check for active unwagered bonus. Confirm method matches deposit method |
| Bonus not applied | Enter promo code before deposit, not after. Check Promotions T&C for eligibility conditions |
| App not installing on Android | Enable "Install from Unknown Sources" in Settings → Security. Download APK only from /app/ |
| Account verification (KYC) | Profile → Verification → upload Aadhaar/PAN + address proof. Processing: 1–24 hours |
How to Get Help Faster — Prepare Before Contacting
Help the support team resolve your issue in the first message by including:
- Your Account ID or the email/phone number registered on your account
- Date and exact time of the issue (IST timezone)
- Transaction details — amount, payment method, and your UTR number (UPI) or TxID hash (crypto)
- Screenshot of your payment receipt from the banking app or crypto wallet
- One-sentence description of the problem — what happened and what you expected to happen
Registered Address & Licence
- Operating Company: Anakatech Interactive Limited
- Registered Address: Willemstad, Curacao, Netherlands Antilles
- Licence: Curacao eGaming — Licence No. 8048/JAZ
- Primary Market: India (INR, UPI, cricket and casino)
- Licence Verification: gaming-curacao.com
Follow LuckyMate on Social Media
- Telegram: @LuckyMateOfficial — promo codes, match updates, bonus announcements
- Instagram: @LuckyMateIndia — winner highlights, game previews, community events
- YouTube: LuckyMate India — cricket betting guides, game tutorials, big win compilations
- Facebook: LuckyMate India — community page, support, promotions
Complaints & Escalation Process
- Step 1: Contact support via Live Chat or email support@luckymate.ink with full details.
- Step 2: If unresolved within 48 hours, request escalation to a Senior Manager through the same channel. State "Escalation Request" clearly.
- Step 3: If still unresolved after escalation, you may file a complaint directly with the licensing authority: Curacao eGaming — gaming-curacao.com. Reference Licence No. 8048/JAZ in your submission.
Frequently Asked Questions — Support
How do I contact LuckyMate support?
Live Chat (widget on every page, 24/7, under 2 min response), email support@luckymate.ink, or Telegram @LuckyMateSupport.
What is the fastest support channel?
Live Chat — average first response under 2 minutes. Available 24 hours a day, 7 days a week, including public holidays.
Is support available in Hindi?
Yes. Hindi-language support is available on Live Chat and Telegram. Request a Hindi-speaking agent at the start of the chat.
How do I submit a formal complaint?
Email support@luckymate.ink with subject line "Formal Complaint — [Your Account ID]". Include full details and desired resolution. Escalation occurs within 48 hours if the initial response is unsatisfactory.
Can I verify my account (KYC) through support?
Yes. Go to Profile → Verification to upload documents directly. If you encounter technical issues, email security@luckymate.ink with documents as JPG or PNG (max 5 MB each).
What information should I have ready when contacting support?
Your account email or phone number, the date and time of the issue, any relevant transaction ID (UTR for UPI, TxID for crypto), and a screenshot from your payment app.